Patient Support
We're here to help. Chat with our care team.
Have questions about your prescriptions, coverage, or delivery? Our pharmacy support team is ready to assist you with fast, friendly help.
Hi! Welcome to Gifthealth. How can I help you today?
I have a question about my prescription.
I'd be happy to help with that! Let me pull up your account.
Live Chat Support
Connect instantly with a member of our care team for real-time help with your pharmacy needs.
Quick Response Times
Most chats are answered within minutes. No long hold times or complicated phone menus.
Secure & Private
Your conversations are encrypted and HIPAA-compliant. Your health information stays protected.
Chat Hours
Our Gifthealth virtual assistant is online around the clock to answer common questions for every program, 24 hours a day, 7 days a week. Need a person? Our live care team is available during the hours below.
Live Care Team Hours
LillyDirect powered by Gifthealth
GLP-1 and Specialty Medications: Zepbound, Foundayo, Mounjaro, Trulicity, and Emgality
Mon – Fri: 7:00 AM – 8:30 PM ET
Sat: 8:00 AM – 4:00 PM ET
Gastro & Bowel Prep
Mon – Fri: 8:00 AM – 9:00 PM ET
Sat: 8:00 AM – 4:00 PM ET
Virtual Assistant
Every Program
Available 24/7
Answers common questions any time, day or night